What is the single most important IT management tool, policy or process at your organization?

Effective IT management is about the combination of personnel, policies, processes and tools that's best for each organization's specific needs and goals. But there's almost always a single element that rises above the others in importance. What is it at YOUR organization?

We have a Focus Community member that is looking for some help with this - any insight?

http://www.focus.com/groups/information-technology/topics/view/what...